Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy .
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here .
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer's defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Autenticitet og Kvalitet
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Hos Cph Concept er autenticitet en af vores højeste prioriteter. Vores team af eksperter inspicerer hver enkelt vare nøje for at sikre, at den er 100% ægte. Vi bruger en kombination af erfaring, kendskab til mærkerne og avancerede værktøjer til at verificere alle produkter, inden de bliver sat til salg.
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Ja, absolut. Alle vores produktbilleder er taget, så de præcist afspejler varens stand. Vi går op i gennemsigtighed og beskriver tydeligt eventuelle tegn på brug eller mindre defekter i produktbeskrivelsen.
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Hvis vi på noget tidspunkt er i tvivl om en vares ægthed, sælger vi den ikke. Vi foretrækker at være forsigtige frem for at risikere at sælge kopivarer. Skulle en kunde mod forventning finde en uægte vare, tilbyder vi fuld refusion og foretager yderligere undersøgelser.